Terms and conditions when booking with Luxury Family Hotels
Terms & conditions
Cashless Payments
From 1st April 2022, we are moving to cashless payments. All major credit and debit cards are accepted.
Guarantee policy
Unless otherwise expressed on the offer web page, all bookings require a deposit equivalent to the cost of the first night’s stay - via a valid debit or credit card - at the time of booking. The same card will need to be used to settle the balance at the time of check-in.
For Festive Packages, all bookings require a non-refundable deposit of 50% of the total stay - via a valid debit or credit card- at the time of booking. The same card will need to be used to settle the balance on or around 1st December.
Cancellation Policy
Unless otherwise expressed on the offer web page, notice of amendments or cancellations must be received at least 7 full days before the arrival date for Fowey Hall and Moonfleet Manor. For stays between 1st July - 3rd September 2024 amendments or cancellations must be received at least 14 full days before the arrival date for us to issue a refund of your deposit. If cancellation is received within the cancellation period then we retain the charge for the first night. We cannot accept date amendments within the cancellation period.
For New Park Manor, The Ickworth and Woolley Grange amendments or cancellations must be received at least 2 full days before the arrival. For stays between 1st July - 3rd September 2024 amendments or cancellations must be received at least 7 full days before the arrival date for us to issue a refund of your deposit. If cancellation is received within the cancellation period then we retain the charge for the first night. We cannot accept date amendments within the cancellation period.
Notification of cancellation over the festive period must be received by 30th November to avoid a charge for the balance of the stay.
Group bookings of 5 rooms or more have their own cancellation policy which will be advised at the time of booking.
Bedroom Rates
Please note that bedroom rates vary on a daily basis depending on the day of the week and time of year. Rates include VAT at the prevailing rate on the date the service is provided. Rates are per room, per night, based on two adults sharing a room. Interconnecting room rates are for a pair of rooms, per night for up to two adults.
Agreed Corporate Rates
For agreed corporate rates, please see individual contract for cancellation policy.
Children stay for free
Children up to the age of 16 stay for free in their parent’s room – subject to the suitability of the room to take extra beds. Rates are inclusive of breakfast for two adults and children staying in the same room. Children’s meals excluding breakfast are charged as taken on our special breaks.
Single occupancy of a double/twin room
A discount of £15 applies for single occupancy on a bed and breakfast basis, and £55 on a dinner, bed and breakfast basis.
Dogs stay for £15 per stay
Should you wish to bring your dog with you, there will be a supplement of £15 per dog per stay. Please note that not all bedrooms are suitable for dogs and therefore this option is strictly subject to availability and must be booked in advance. We can only accept a maximum of two dogs per room.
Check-in
You will be required to show the payment card used at the time of booking upon arrival at the hotel and this card must be verified by pin. If the same card cannot be presented on check-in the Reception team may need to refund the original payment and re-take the accommodation charges from a new card.
Luxury Family Hotels requires all guests to provide a valid credit or debit card upon check-in. The hotel will take payment from this card for the balance of the room rate (excluding the advance deposit paid), any additional charges which you may incur during your stay should be settled on departure.
Spa Treatments / Spa Days
For full details on the cancellation policy for Spa treatments and spa days please see Spa terms and conditions
Children's Club (The Den)
Please see the full terms for the our children's club, The Den here.